Contact & Customer Support

The Lemon Casino support team is available 24 hours a day, seven days a week. Whether you have a question about your account, a payment that has not arrived, the status of a pending withdrawal or the conditions of a promotion, we are here to help. The fastest way to get an answer is through the live chat, accessible directly on the website with no waiting queue in most cases.

Below you will find a full overview of every available contact channel, including typical response times and the types of queries each channel is best suited for. For the vast majority of questions, live chat is the recommended route. For matters that require documentation or a formal written record, email is the preferred option.

Our team handles a wide range of queries every day from players across the Netherlands and internationally. The most common reasons players get in touch include:

• Account verification (KYC): questions about which documents to submit, how to upload them and how long the review process takes
• Deposits and withdrawals: a deposit that has not been credited, a withdrawal that is taking longer than expected, or questions about available payment methods and processing times
• Bonuses and promotions: how to activate an offer, wagering requirement queries, Free Spins not appearing or bonus funds behaving unexpectedly
• Technical issues: a game that will not load, an error message during play, or problems logging in to your account
• Responsible gambling: setting deposit or loss limits, requesting a cooling-off period or activating self-exclusion
• Account management: updating personal details, changing your password, closing your account or recovering a locked account

Responsible gambling requests, including self-exclusion, are always treated as priority and handled with complete confidentiality. There is no need to explain your reasons: our team will process the request promptly and without judgement.

Lemon Casino is operated by Orange Entertainment B.V., registered at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao, company number 158249. All formal correspondence and legal requests can be submitted via email, where your query will be directed to the appropriate department. Our team is multilingual and fully equipped to assist players from the Netherlands in English as well as Dutch.